Managed IT Service 24/7
Powerful Support Built To Empower Your Business
As the leading IT company in the Pacific Northwest, we know that us doing our job means you can do your job.
Managed IT Services
Your business runs on technology. We design and manage your IT needs with the understanding that us doing our job well enables you and your team to do yours.
Tech Support
Calling tech support? No one has time for that. When you do have to call, we make it our goal to resolve your issue in 30 minutes or less.
Network Design & Engineering
Your business network needs to be impenetrable to outsiders and easily accessible by your employees. Our skilled team members can do just that.
Email & Web Filtering
The statistics on how many companies fall victim to phishing scams and hacking every year now are astonishing. From annoying spam emails to dangerous viruses, our enterprise-class protection has your back.
Network Security
Protecting your employees and your customers’ data requires a secure business network. We stop threats from entering and spreading on your network with superior maintenance and support.
Backup & BC/DR
When disaster hits you need a backup of your data plus a plan for business continuity and disaster recovery (BC/DR). We take care of both so that when the unexpected happens, your business can continue as usual.
Our Cloud Services
Website & Email Hosting
The two things that no business can function without are email and a website. We’ll make sure both are well taken care of.
Virtual Private Server
A Virtual Private Server (VPS) is a virtual machine which appears as a dedicated server to your business. It can run a full operating system and has all of the functionality of a standalone physical server but at a fraction of the cost.
Colocation
For total network access while keeping your network secure against any type of catastrophic emergency.
Tech Support
Reliable & Responsive 24/7. Our experienced team sets up, manages & maintains your network so you can avoid problems.
Testimonials
Our Promise to You
We offer the best prices around for our level of quality and professionalism.
Reliable & Responsive 24/7 Managed IT Service Solutions. We are here for you.
Our competent team provides the knowledge you need to save valuable time.
our partners
We partner with numerous companies to bring our customers technology solutions that are robust and cost effective.
Frequently Asked Questions about manged service providers (MSP)
What does a Managed Service Provider (MSP) actually do for a business?
A Managed Service Provider (MSP) takes responsibility for the day-to-day management, security, and performance of your business technology so you can focus on running your company. Instead of reacting to problems as they occur, an MSP operates proactively by monitoring systems, preventing issues, and maintaining your environment before downtime impacts operations.
At its core, an MSP manages your network, devices, cloud systems, and users. This includes help desk support for employees, ongoing system maintenance, patching and updates, and performance monitoring. However, modern MSPs go well beyond basic IT support. They provide cybersecurity protection, backup and disaster recovery, compliance guidance, and strategic planning aligned to your business goals.
For many small and mid-sized businesses, an MSP becomes an extension of their team. Rather than hiring multiple internal IT roles, companies gain access to a full team of specialists who cover infrastructure, security, cloud, and user support. This model delivers predictable costs and reduces the risk of relying on a single internal resource.
The real value of an MSP is not just fixing issues. It is creating stability, improving security posture, and ensuring your technology supports growth instead of slowing it down. When done correctly, an MSP shifts IT from a reactive expense to a strategic advantage that helps your business operate more efficiently and securely every day.
How do I know if my business needs an MSP?
Most businesses reach a point where technology becomes too critical to manage informally, but not large enough to justify a full internal IT department. That is typically when partnering with a Managed Service Provider (MSP) makes sense.
If your team is experiencing frequent downtime, slow systems, recurring IT issues, or security concerns, those are clear indicators. Another common sign is when employees are wasting time troubleshooting technology instead of focusing on their roles. Even small disruptions can compound into lost productivity and missed opportunities.
Security is another major factor. If your business does not have a clear cybersecurity strategy, including monitoring, endpoint protection, backups, and user training, you are operating at risk. Many companies assume they are protected until a ransomware attack or data loss event proves otherwise.
Growth can also expose gaps. As your business adds employees, locations, or cloud applications, managing systems becomes more complex. Without proper structure and oversight, environments become inconsistent, difficult to secure, and harder to support.
An MSP provides structure, consistency, and accountability. Instead of reacting to issues, you gain a partner who continuously monitors, manages, and improves your environment. This allows your business to scale with confidence while reducing operational risk and maintaining a stable technology foundation.
What is the difference between IT support and a Managed Service Provider?
Traditional IT support is typically reactive. You call when something breaks, and someone fixes it. While this approach can resolve immediate issues, it does not address the underlying causes or prevent future problems. Over time, this leads to repeated disruptions, inconsistent performance, and higher long-term costs.
A Managed Service Provider (MSP) takes a completely different approach. Instead of waiting for issues, an MSP continuously monitors your systems, applies updates, manages security, and proactively resolves potential problems before they impact your business. This shift from reactive to proactive support is what defines the MSP model.
Beyond day-to-day support, MSPs also provide strategic value. They help plan technology investments, align systems with business goals, and ensure your environment can scale as your company grows. This includes guidance on cloud adoption, cybersecurity frameworks, compliance requirements, and long-term infrastructure decisions.
Another key difference is accountability. With traditional support, responsibility often falls on internal teams to manage vendors, systems, and outcomes. With an MSP, you have a dedicated partner responsible for performance, uptime, and security.
Ultimately, IT support fixes problems. An MSP works to ensure those problems happen less often, are resolved faster, and do not disrupt your business in the first place. That difference is what transforms IT from a cost center into a reliable foundation for growth.
How much does an MSP cost for a small or mid-sized business?
The cost of a Managed Service Provider (MSP) varies based on the size of your business, the complexity of your environment, and the level of service required. Most MSPs use a predictable monthly pricing model, often based on the number of users, devices, or a combination of both.
For small and mid-sized businesses, pricing typically ranges from basic support packages to comprehensive plans that include cybersecurity, backup, compliance, and strategic consulting. Lower-cost providers may only cover help desk and basic monitoring, while more mature MSPs deliver full-service solutions designed to reduce risk and improve performance across your entire environment.
It is important to look beyond the monthly fee and consider total cost of ownership. A lower-cost provider that lacks proactive monitoring, security, or proper support can lead to downtime, security incidents, and lost productivity. These hidden costs often exceed any upfront savings.
A well-structured MSP agreement should provide clarity on what is included, how services are delivered, and what outcomes you can expect. This includes response times, security coverage, backup strategies, and ongoing system management.
Ultimately, the right MSP is not the cheapest option. It is the partner that delivers consistent performance, reduces risk, and supports your business as it grows. When evaluated properly, an MSP should provide both financial predictability and operational confidence.
How does an MSP improve cybersecurity for my business?
Cybersecurity is one of the most critical roles a Managed Service Provider (MSP) plays in a modern business environment. Rather than relying on a single tool or reactive measures, an MSP implements a layered security approach designed to reduce risk across users, devices, and systems.
This typically begins with endpoint protection and monitoring, ensuring that all devices are secured and continuously observed for suspicious activity. From there, MSPs implement patch management to keep systems up to date, reducing vulnerabilities that attackers commonly exploit.
User behavior is also a major focus. Many MSPs provide security awareness training to help employees recognize phishing attempts and other threats. Since human error remains one of the leading causes of breaches, this layer is essential.
Data protection is another critical component. MSPs design and manage backup and disaster recovery solutions to ensure that, even in the event of ransomware or system failure, your business can recover quickly with minimal disruption.
More advanced providers also incorporate threat detection, logging, and response strategies that allow for faster identification and containment of potential incidents. This proactive posture significantly reduces the likelihood and impact of cyber events.
By combining technology, processes, and user education, an MSP transforms cybersecurity from a reactive concern into a structured, ongoing strategy that protects your business and supports long-term resilience.